Return Policy

Return and Refund Policy

At Gift Galaxy, we aim to ensure your complete satisfaction with every purchase. If you receive a product that is broken or incorrect, we're here to help.

Eligibility for Replacements

• We offer replacements only for products that are delivered broken or incorrect.

• Products must be in their original, unused, and fresh condition.

• Customers can claim replacements within 7 days of product delivery.

Refunds

• We will issue a refund only if a replacement is unavailable, or if the specific product is out of stock.

• Refunds will be processed within [time frame, e.g., 5-7 business days] after we receive the item.

• Refunds will be issued to the original payment method.

Replacement Process

1. Contact Us: Reach out to our customer service team within 7 days of receiving your order.

2. Provide Details: Share your order number, product details, and the reason for the replacement.

3. Return Authorization: Our team will review your request and provide a return authorization if applicable.

4. Ship the Item: Follow the instructions provided to ship the item back to us.

Contact Us

If you have any questions or need assistance with your replacement, please contact our customer service team at:
thegiftgalaxyinfo@gmail.com